Refund policy

Return & Refund Policy

At Livpure, we are committed to delivering high-quality products. If you experience an issue with your purchase, please review the policy below.

 

 

1. Eligibility for Returns

Returns are accepted only if the item meets the following conditions:

• Item is unused
• Item is fully sealed and unopened
• Item is in original packaging and resellable condition
• Request is made within 6 days from the date of delivery
• Proof of purchase is provided

For hygiene and safety reasons, we are unable to accept returns for opened or used products.

 

 

2. Non-Returnable Items

Returns will not be accepted for:

• Opened or used products
• Items not in original condition
• Products damaged due to misuse
• Free gifts or promotional items
• Change-of-mind purchases

 

 

3. Damaged, Incorrect, or Missing Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Kindly provide:
✔ Order number
✔ Clear photos of the product and packaging

After verification, we will arrange a replacement or refund where applicable.

 

 

4. Lost Parcels

If a parcel is confirmed lost during transit by the courier, we will provide a replacement or refund upon confirmation of the investigation outcome.

Livpure is not responsible for parcels lost due to incorrect shipping information provided by customers.

 

 

5. Refund Process

Once a returned item is received and inspected, we will notify you of the approval status.

If approved:
• Refunds will be processed to the original payment method
• Processing may take 5–10 business days, depending on your bank or payment provider

Shipping fees (if applicable) are non-refundable unless the return is due to an error on our part.

Return shipping costs are borne by the customer unless the item is defective or incorrectly sent.

 

 

6. How to Request a Return

To initiate a return request, please send your request to our Telegram chat:

http://t.me/LassieMannaChat

Kindly include your order number and reason for return.

 

 

7. Policy Updates

Livpure reserves the right to amend this Return & Refund Policy at any time without prior notice. Updates will be published on this page.